Shipping policy

Shipping Policy

At Step Luxe, every order is handled with care, discretion, and attention to detail. As a luxury sourcing and personal shopping service, delivery times may vary depending on item availability, sourcing location, and selected shipping method.

By placing an order with Step Luxe, you acknowledge and agree to the terms outlined in this Shipping Policy.

Order Processing & Sourcing

Some items offered by Step Luxe are sourced within the UK, while others may be sourced internationally in order to secure exclusive and hard-to-find pieces.

  • Orders are processed once payment has been successfully confirmed

  • Personally sourced or concierge items may require additional handling time prior to dispatch

  • Estimated delivery timeframes begin from the date of dispatch, not the order date

Clients will be notified once their order has been dispatched and tracking details have been issued.

UK Shipping

Express Delivery (UK)

  • Estimated delivery: 1–3 business days from dispatch

  • Available at checkout for eligible items

  • Prioritised handling once dispatched

Standard Delivery (UK)

  • Estimated delivery: 5–10 business days from dispatch

  • Suitable for non-urgent orders

  • Delivery timeframes may vary depending on sourcing location and courier handling

Delivery estimates are provided as guidance only and are not guaranteed.

International Shipping

Step Luxe offers international shipping to selected destinations.

  • Estimated delivery: 7–21 business days from dispatch

  • Delivery times may vary due to customs clearance, destination country regulations, or courier delays

  • All international orders are shipped with full tracking

Any customs duties, taxes, or import charges incurred are the responsibility of the recipient.

Local Collection

Step Luxe offers local collection for eligible orders.

  • Local collection may be arranged same day or next day, subject to item availability and order confirmation

  • Collection times and locations are agreed privately following purchase

  • Collection fees may vary depending on urgency, location, and item value

Orders will only be released upon confirmation of identity. Local collection is offered at Step Luxe’s discretion and is not guaranteed.

Tracking & Notifications

All Step Luxe orders are dispatched with tracking.

  • Tracking details will be provided once your order has been shipped

  • Please allow up to 48 hours for tracking updates to activate

  • Once dispatched, delivery updates are managed directly by the courier

Delays Beyond Our Control

While Step Luxe aims to ensure timely delivery, we are not responsible for delays caused by factors outside of our control, including but not limited to:

  • Courier disruptions

  • Customs processing delays

  • Weather conditions

  • Strikes or unforeseen logistical issues

In the event of a delay, clients are required to allow up to 3 weeks from the dispatch date for delivery.

This timeframe is necessary as couriers do not permit compensation claims or loss investigations until this period has elapsed.

Lost Parcels

If a parcel is formally confirmed as lost by the courier following their investigation:

  • Step Luxe will offer either:

    • A replacement item (subject to availability), or

    • A refund to the original payment method or store credit

No refunds or replacements will be issued until loss has been officially confirmed by the courier.

Incorrect Shipping Information

Clients are responsible for ensuring all shipping details provided at checkout are accurate and complete.

Step Luxe cannot be held liable for:

  • Delays or loss caused by incorrect or incomplete address information

  • Parcels delivered to an incorrectly supplied address

Final Notes

  • All delivery timeframes are estimates and not guaranteed

  • Step Luxe reserves the right to amend this Shipping Policy at any time without prior notice

  • By completing your purchase, you agree to this Shipping Policy in full

Contact

For shipping-related enquiries, please contact:
Email: stepluxeofficial@gmail.com